Shipping and Returns
1. Shipping Zones and Rates:
- We offer shipping within the United States and internationally. Shipping rates will vary depending on the destination and the selected shipping method. Customers can view the shipping cost during the checkout process before finalizing their order.
2. Order Processing Time:
- All orders will be processed within 1-3 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer, but we will make every effort to ship orders as quickly as possible.
3. Shipping Methods:
- Standard Shipping: We provide standard shipping options with estimated delivery times of 3-7 business days for domestic orders and 7-14 business days for international orders. Please note that delivery times may vary based on the destination and customs processing for international orders.
- Express Shipping: Customers have the option to choose express shipping for faster delivery. Express shipping orders will typically be delivered within 1-3 business days for domestic orders and 3-7 business days for international orders.
4. Order Tracking:
- Once the order is shipped, customers will receive a shipping confirmation email containing a tracking number. This tracking number allows customers to monitor the status and location of their package during transit.
5. Free Shipping Promotions:
- Periodically, we may offer free shipping promotions for specific order amounts or during special events. Customers will be notified about such promotions through our website, email newsletters, or social media channels.
6. Shipping Address:
- Customers are responsible for providing accurate and complete shipping addresses during checkout. Inaccurate or incomplete addresses may result in delayed delivery or non-delivery of the order. Any additional shipping charges due to address errors will be the responsibility of the customer.
7. Customs and Duties (for International Orders):
- For international orders, customers are responsible for any applicable customs duties, taxes, or fees levied by their country's customs authorities. These charges are not included in the order total and must be paid by the recipient upon delivery.
8. Lost or Damaged Shipments:
- In the rare event of a lost or damaged shipment, please contact our customer support team, and we will work with the shipping carrier to resolve the issue promptly. Customers are encouraged to review our Shipping and Returns Policy for detailed information on handling such situations.
9. Delays and Force Majeure:
- While we strive to meet the estimated delivery times, please understand that shipping delays may occur due to unforeseen circumstances or force majeure events. In such cases, we will keep customers informed and work to minimize any inconvenience caused.
10. Returns of Undeliverable Packages:
- If a package is deemed undeliverable by the shipping carrier due to an incorrect address or other reasons, it will be returned to us. Customers will be contacted to verify the shipping address and reshipping will incur additional shipping charges.
By providing clear and transparent shipping terms, your customers will have a smooth and satisfactory shopping experience with your clothing brand, helping to build trust and loyalty to your brand.